top of page

Lorraine Ng Counselling
Privacy Policy:

Lorraine Ng Counselling (“we,” “us”) is committed to safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you access our website (“Site”) or utilize any services available through the Site. By using the Site, you agree to the collection, use, disclosure, and retention of your personal information as described in this policy, in compliance with applicable privacy regulations, including but not limited to GDPR, CCPA, CalOPPA, and PIPEDA.

Your Consent
 

By providing personal information to us through the Site, you consent to its collection, use, disclosure, and retention in accordance with this Privacy Policy and applicable laws. You may withdraw your consent at any time, but this may limit your access to certain services.
 

Personal Information We Collect
 

Personal information refers to any data that can identify you as an individual. This may include:

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Payment information (if applicable)

  • Other information you voluntarily provide (e.g., through contact forms, session booking)
     

How We Use Your Personal Information
 

We collect and use your personal information to:

  • Provide counselling services and respond to inquiries

  • Communicate with you regarding appointments, updates, or service offerings

  • Process payments and transactions for services rendered

  • Comply with legal and regulatory obligations

  • Improve our Site and services

  • Send you marketing communications, which you may opt out of at any time
     

Cookies and Similar Technologies
 

We use cookies and other similar tracking technologies to enhance your experience on our Site. Cookies help us understand how visitors use our Site and enable us to improve user experience. You may disable cookies through your browser settings, but some features of the Site may not function properly.
 

Data Protection and Retention
 

We take appropriate technical and organizational measures to safeguard your personal information from unauthorized access, alteration, disclosure, or destruction. Your data will be stored and processed within Canada or other jurisdictions as necessary for service delivery, in compliance with applicable data protection laws.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We will securely dispose of your personal information when it is no longer needed.
 

Your Privacy Rights

In accordance with GDPR, CCPA, PIPEDA, and other relevant regulations, you have the following rights:

  • Access: You may request to see the personal data we hold about you.

  • Correction: You may request the correction of inaccurate or incomplete information.

  • Deletion: You can request the deletion of your data, subject to legal or contractual obligations.

  • Data Portability: You may request a copy of your data in a structured, machine-readable format.

  • Withdraw Consent: You can withdraw consent for the processing of your personal information at any time, though this may affect your access to certain services.

To exercise your rights, please contact us at hello@lorraineng.com
 

Third-Party Service Providers
 

We may share your personal information with trusted third-party service providers who assist in the operation of our business, such as website hosting, payment processing, or data storage. These providers are contractually obligated to protect your personal information and use it only for the specific services they provide.
 

Disclosure of Your Information
 

We will not disclose your personal information to third parties except:

  • To comply with legal obligations or a court order

  • To protect the rights, safety, or property of Lorraine Ng Counselling

  • With your explicit consent
     

Social Media and External Links
 

Our Site may contain links to third-party social media sites or other external platforms. Please note that these platforms operate under their own privacy policies, and we are not responsible for their practices. Information shared on social media is public, and we encourage you to be cautious when posting personal information.
 

Changes to this Privacy Policy
 

We may update this Privacy Policy from time to time. Any changes will be posted on the Site with a revised “last updated” date. Your continued use of the Site after such changes constitutes your acceptance of the updated policy.
 

Contact Information
 

If you have any questions about this Privacy Policy or wish to exercise your rights under applicable privacy laws, please contact us at:
Email: hello@lorraineng.com. 

Social Media Policy: 


At Lorraine Ng Counselling, we use social media to provide educational resources and to engage with the broader community on topics related to mental health. However, it’s important to note that our social media presence is for informational purposes only and is not a substitute for therapy or professional advice.

Professional Boundaries
 

As a Registered Clinical Counsellor, I adhere to strict ethical guidelines to maintain professional boundaries and protect your privacy.

  • No Client Interaction on Social Media: I do not accept friend or follow requests from current or former clients on any social media platforms. This is to maintain confidentiality and avoid blurring the boundaries of the therapeutic relationship.

  • No Private Communication: Please refrain from using social media platforms to discuss therapy-related matters or share personal information. If you need to contact me, the best way to do so is via email at [your email address].

  • Public Comments: Any comments or interactions on social media are public, and I cannot guarantee confidentiality. Please be mindful of what you choose to share in these spaces.
     

Following and Engagement

You are not obligated to follow or engage with my professional social media accounts. If you choose to do so, please understand that I will not follow clients back, as this could compromise the therapeutic relationship.
 

Social Media Content
 

The content I post on social media is intended to provide general information, insights, and support around mental health and well-being. It is not a substitute for individual therapy. Every post may not resonate with everyone; take what is useful for you and leave the rest.


Privacy Considerations
 

Please be aware that social media platforms are public spaces. If you choose to engage with my content, others may see your interaction. I encourage you to prioritize your privacy and think carefully before sharing any personal information publicly.
 

Business Review Sites
 

While you are free to leave reviews on business platforms such as Google or Yelp, please note that due to confidentiality guidelines, I will not respond to any reviews, whether positive or negative. If you have feedback about our work together, I encourage you to share it with me directly in our sessions.
 

Policy Updates

This Social Media Policy may be updated periodically. Any changes will be reflected on the Site. Your continued engagement with our social media accounts constitutes acceptance of these terms.

Last updated: Oct 2024

---------------

I acknowledge that I live, play, and work on sḵwx̱wú7mesh (Squamish), sel̓íl̓witulh (Tsleil-Waututh), and xʷməθkʷəy̓əm (Musqueam) territory.
 

Lorraine Ng Counselling Copyright 2024.

privacy policy and website disclaimer

bottom of page